A new AI agent now lives right inside Sales, ready to answer questions about your groups and journeys or draft a new journey for you to review. Open it from anywhere in the app — it never sends anything without your approval.
→Chat with your Sales Agent from anywhere in the app
→Ask about your groups, journeys, and channels in plain language
→Have it draft a new journey for you to review and launch
Jul 21
2026
5 days ago
№ 103
ChannelsAI Assistant
Agents
New Feature
Share a Link to Chat With Your Assistant
Turn on a public chat page for your assistant and share the link (or its QR code) anywhere — social bios, emails, print. Visitors land straight in a branded chat with your assistant, no app or install needed, and every conversation shows up in your inbox under its own channel.
→Turn on a public chat page in Settings → Channels, with a ready-to-share QR code
→Customize the title, tagline, greeting, and light or dark theme to match your brand
→Conversations land in your inbox under their own channel, alongside WhatsApp and Instagram
The Template Builder has been redesigned to make building and editing sales flow templates faster and more straightforward. You'll find a cleaner layout and an improved editing experience from start to finish.
→Redesigned layout puts all template tools front and center
→Editing and saving templates takes fewer steps
→Consistent look and feel with the rest of the Sales Journey Builder
Your B2B prospecting pipeline in Sales is now organised by groups, making it easier to segment and manage leads across different targets or campaigns. You can move prospects through stages within each group and keep your outreach efforts neatly separated.
→Group-based pipeline view for cleaner B2B prospect organisation
→Manage and progress leads independently within each group
→CRM contact and company data flows directly into pipeline records
Jul 21
2026
5 days ago
№ 100
GuidesLeadsOnboarding
Academy
New Feature
Sales Pipeline Guides Rebuilt in Academy
The Academy now has a fully rebuilt set of guides covering the B2B prospecting pipeline, including how to set up groups, manage prospects, and move deals through stages. Whether you're getting started or revisiting a specific step, the updated walkthroughs have you covered.
→New step-by-step guides for the group-based B2B pipeline
→Updated walkthroughs for managing prospects and progressing deals
→Part of the Get Live onboarding program for Sales
Jul 20
2026
6 days ago
№ 99
GuidesTraining
Academy
New Feature
A much bigger Academy guide library
The Academy now covers far more of the product with step-by-step guides — connecting channels, catalog, follow-ups, conversation scenarios, tags, notifications, training, knowledge sources, and Google Sheets. The three-week go-live program is rebuilt with fresh walkthroughs, and the guide index is easier to browse and filter.
→New guides for FAQ, catalog, follow-ups, conversation scenarios, tags, notifications, training, and connecting a Google Sheet
→Step-by-step guides for connecting WhatsApp and Instagram that walk the real setup screens
→The "Get Live in 3 Weeks" program rebuilt with new week-by-week walkthroughs
→Redesigned guide index with a filter bar to find guides by product area or topic
Build audiences with Groups and run journeys on them
You can now bundle any set of people into a Group — a CSV upload, a live signal from your CRM, or a Shopify customer segment — and act on all of them at once. Attach a group to a journey and it runs on the group's current members, so new people join on their own. Every running journey can be watched live to see who's enrolled and where they are.
→Create a Group from a CSV upload, a live CRM signal (segment, label, purchasers, or a custom field), or a Shopify customer segment
→From any group, find lookalikes to prospect for more people like it, or push its members straight into outreach
→Attach one or more groups to a journey and run it on their current members — new members join automatically; add a plain-language goal to steer every AI-written message
→Add an email step alongside WhatsApp, and watch a live journey to see who's enrolled, where each person is, and which sends are running late
Jul 20
2026
6 days ago
№ 97
ChannelsChat WidgetShopify
Agents
New Feature
New channel setup, website widget settings, and widget skins
Connecting WhatsApp, Instagram, and Messenger is now a guided, step-by-step flow, each with its own settings page. The website chat widget gets a full settings page — pause it, restyle it, preview it live, and copy the embed snippet — plus new looks that match WhatsApp, Instagram, or Messenger.
→Connect WhatsApp, Instagram, and Messenger through purpose-built setup flows, each with its own settings page
→Manage the website chat widget from one page: pause/resume, appearance, a live preview, and the embed snippet
→Skin the website widget to look like WhatsApp, Instagram, Messenger, or the default Logos look, with an icon-only launcher option
→Redesigned Shopify settings show what connecting unlocks — product recommendations, store policies, and customer recognition
Jul 20
2026
6 days ago
№ 96
CRMSegmentsContacts
CRM
New Feature
Edit segment members and open your CRM to your tools
Hand-built segments are now fully editable — add or drop a contact one at a time from the contacts list, and the counts move with you. Your CRM records are also reachable from your own tools, so data can flow in from wherever you keep it.
→Add or remove individual contacts on a hand-managed segment right from the contacts browser
→Segment member lists and counts refresh the moment you make a change
→Connect your CRM to your own tools to read and write companies and contacts
→Sales enrichment now fills every field in your CRM record layout, including hidden ones
The CRM now has a full standalone app with real Contacts, Companies, Customers, and Segments — complete with AI-designed record layouts, a built-in agent dock, and a currency-aware company profile. Sales gets a B2B prospecting pipeline with ICP analysis, lookalike discovery, CSV import, and Shopify order history on the contact timeline. A new AL Academy section on the website brings guides, playbooks, and product pages for every major product.
→AI designs your contact and company record layouts — themed cards, key metrics tiles, and identity headers — and you can review and adjust them in the canvas before publishing.
→The B2B prospecting pipeline finds your ideal customers, discovers lookalikes, enriches them with reach channels from multiple directories, and pushes qualified prospects directly into your CRM.
→Contacts are now browsable by segment, Shopify orders appear on the shared contact timeline, and the CRM agent has real tools to manage your data model.
→The AL Academy is live on the website with per-week playbooks, industry guides, and product marketing pages for CRM, Helpdesk, Marketing, Sales, and more.
Jul 13
2026
1 week ago
№ 94
OnboardingAI Assistant
Agents
Interface
Skip Onboarding When Building with Logos
When setting up an AI assistant with Logos, you can now skip the onboarding flow and jump straight into building. No more stepping through setup screens you don't need.
→Skip the guided onboarding and go directly to your assistant configuration
→Saves time when you already know what you're building
You can now connect your Meta account and launch Facebook and Instagram ad campaigns without leaving AI Marketing. Targeting options, brand kit integration, and a live campaign preview are all built into the flow, so your strategy turns into a running ad in minutes.
→Connect your Meta account and launch Facebook or Instagram ads straight from your marketing strategy
→Set audience targeting — demographics, interests, and placements — inside the campaign builder
→Your brand kit (colors, fonts, logos) is automatically applied to every ad you create
→Multiple strategy instances let you run and compare parallel campaigns side by side
Jul 8
2026
3 weeks ago
№ 92
WhatsAppTemplatesAI Assistant
Agents
New Feature
Request Access and Approve WhatsApp Templates
Agents can now submit access requests directly from the platform, and approvals flow through without leaving your workspace. WhatsApp template tools also get updated logo support so your brand looks right across every message.
→Submit and approve agent access requests from within your workspace
→WhatsApp template tools now display updated logos correctly
Jul 7
2026
3 weeks ago
№ 91
Google SheetsCatalogAI Assistant
Agents
Integration
Connect Your e-shop Store to Your Assistant
You can now link an e-shop store so your assistant works straight from your real product catalog. Your products stay up to date on their own, and your assistant can answer customers' order-status questions right in the chat.
→Connect an eShop store and bring your full product catalog into your assistant.
→Keep the catalog fresh with a weekly automatic sync to a connected Google Sheet — or refresh it yourself any time.
→Show several photos per product, not just one.
→Let your assistant tell customers exactly where their order stands, without leaving the conversation.
Jul 6
2026
3 weeks ago
№ 90
WhatsAppAI AssistantTemplatesChannels
Agents
New Feature
New Platform Design and Developer Center
The AssistantLabs platform has a completely refreshed look and feel, with a redesigned interface that makes building and managing your AI assistant more intuitive. A new Developer Center is now available, letting you request access to extended capabilities — including sending WhatsApp message templates directly from your assistant.
→Redesigned platform interface across the full agent-building experience
→New Developer Center with access-request gating for advanced features
→Send WhatsApp message templates directly from your assistant workflows
→Expanded capabilities for connecting your assistant to external tools and services
Sales Flows Now Support Conditions, Offers, and AI Advisors
Your Sales Journey Builder flows can now branch based on conditions, so each customer follows a path that fits their situation. New offer steps and cart steps let you present deals and guide buyers straight to checkout, while AI advisors can step in at any point to answer questions naturally.
→Condition steps branch your flow based on customer responses or data, so the right message reaches the right person.
→Offer steps let you present a targeted deal at exactly the right moment in the journey.
→Cart steps move ready buyers directly toward checkout without leaving the conversation.
→AI advisors can be placed anywhere in the flow to handle open-ended questions on the spot.
The Sales Journey Builder has a refreshed experience with clearer flow controls and a 24-hour messaging window to keep your conversations timely and compliant. You can now simulate a journey before going live, so you can catch issues in a test run instead of in front of real customers.
→Redesigned Journey Builder interface makes building and editing sales flows more intuitive
→24-hour messaging window keeps your outreach within allowed timing rules automatically
→Test simulation lets you walk through a full journey before activating it for customers
→Production hotfixes ensure live journeys run without interruption
You can now install the Shopify integration once and share it across your agent and sales flows — no duplicate setup required. When a customer who is logged in to your Shopify store starts a conversation, they are recognized automatically, so your team sees their identity right away.
→Install Shopify once and connect it to both your AI agent and sales flows from a single place.
→Logged-in Shopify customers are recognized the moment they start a chat — no manual lookup needed.
→Reduces setup friction for stores that use multiple AssistantLabs products together.
Jun 14
2026
1 month ago
№ 86
WhatsAppConversationsAI Assistant
Agents
Fix
WhatsApp Reactions Handled Gracefully Now
When a customer reacts to a message with an emoji on WhatsApp, your assistant no longer treats it as a new message and jumps in with a response. Emoji reactions are recorded in the conversation, so the full context is preserved without unwanted bot replies.
→Emoji reactions on WhatsApp are saved to the conversation history
→Your assistant stays quiet when a customer reacts — no more out-of-place bot replies
→Conversations feel natural and uninterrupted when customers use reactions
The product template now includes a dynamic URL button, so customers can tap straight through to the right product page every time. The template is also discovered correctly regardless of how templates are listed in your account.
→Dynamic URL button in the product template takes customers to the exact product page
→Template lookup now works correctly across all account configurations
→Testing / Test users section moved to the bottom of the settings rail, keeping everyday settings front and center
That's the start of the story. More shipping soon.
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